City investigating couple’s Airbnb nightmare

A California couple says Airbnb refuses to refund them after being booted from their rental

New York /
Dec.December 04, 2016 05:00 PM

A California couple’s NYC vacation turned sour following an Airbnb nightmare. And now, the city is investigating.

Talent agent Annette van Duren and her producer husband Alan Sacks were kicked out of their short-term rental at 451 West 22nd Street in Chelsea after just one night, according to the New York Post.

The couple paid $2,081 for 10 days at the apartment. But when they arrived at the five bedroom, a resident told them that what they were doing was illegal and demanded that they leave.

They were forced to go find a Midtown hotel and forgo their plans. Now, they say Airbnb will not fully reimburse them for their trouble.

An official with the Mayor’s Office of Special Enforcement, a task force that probes quality-of-life issues, has reached out to the couple, according to the Post.

“They wanted to know what the Airbnb listing and host IDs were,” said van Duren. “They also asked us to share copies of the reservation confirmation and other emails.”

Mayoral spokeswoman Melissa Grace added that “the City takes allegations of risky and illegal home-sharing seriously. We are very concerned about the impact on visitors and New Yorkers alike and encourage the public to call 311 when faced with potentially illegal short-term subletting.”

In October, Governor Cuomo signed a law that imposes fines of up to $7,500 for hosts posting short-term rentals. [NYP] Christopher Cameron


Related Articles

arrow_forward_ios
From left: Mayor Bill de Blasio, 54 West 39th Street, 62 Grand Street, and 208 West 30th Street (Credit: Google Maps)
The Airbnb crackdown continues: City targets three more buildings
The Airbnb crackdown continues: City targets three more buildings
Mayor Bill de Blasio and Stanley “Skip” Karol, an Airbnb host (Credit: Getty Images and Youtube)
Airbnb host narrowly clears hurdle in First Amendment claim against city
Airbnb host narrowly clears hurdle in First Amendment claim against city
A West Village Airbnb listing (Credit: Airbnb)
Airbnb Luxe launched without listings in one of their biggest potential markets — why?
Airbnb Luxe launched without listings in one of their biggest potential markets — why?
NAA president Robert Pinnegar (iStock, NAA)
Landlords sue federal gov’t over rental losses during CDC eviction ban
Landlords sue federal gov’t over rental losses during CDC eviction ban
John Catsimatidis and 670 Pacific Street (Getty, StreetEasy)
Catsimatidis notches win for landlords in 421a suit; tenants vow to appeal
Catsimatidis notches win for landlords in 421a suit; tenants vow to appeal
Marc Packer (Getty)
Tao Group founder Marc Packer sues over “destroyed” Hamptons tennis court
Tao Group founder Marc Packer sues over “destroyed” Hamptons tennis court
A rendering of 19 Hausman Street (M Development)
Nightmare darkens for largest Brooklyn condo project of 2019
Nightmare darkens for largest Brooklyn condo project of 2019
146-08 181st Street in Queens (Google Maps)
Flooded, arrested, assaulted: A landlord’s horror story
Flooded, arrested, assaulted: A landlord’s horror story
arrow_forward_ios

The Deal's newsletters give you the latest scoops, fresh headlines, marketing data, and things to know within the industry.

Loading...