Customer Center

Frequently Asked Questions


What happened to the App?

We had to take down the app and are working on bringing it back up ASAP. In the meantime we do have another solution by adding our website to your “Home Screen.” You can find the instructions here.

What are the cancellation and refund policies?

Your subscription will automatically renew, unless you cancel. The Real Deal does not issue refunds after you have been charged. You may cancel your monthly subscription at any time before the next billing cycle to avoid future charges. Annual subscribers who cancel will not be issued a refund and their subscription will not renew.

Where do I enter my password?

Our login system does not require you to set a password for new accounts. When you wish to login to your account you can visit the login page and enter your email. We will then send you an email verification which will act as your password and log you in to your account.

Why do I see ads to be a subscriber if I have an active subscription?

If you have purchased a digital subscription and see ads asking you to become a subscriber or that you have reached the maximum number of articles that you can read for free, please remember you need to log in to your account. Note that you will need to log in to your account from every device you use – smartphone, iPad, Desktop Computer, Laptop, etc.

How can I update my personal information and mailing address?

To update your profile information, such as your email address, home address, or change of name, visit the profile tab in my account update your information and be sure to click save.

What payment methods are accepted, and how are subscriptions billed?

As a The Real Deal subscriber, you can pay via debit, credit card, Apple Pay and PayPal. The payment method associated with your account will be charged automatically on an annual or monthly basis depending on your subscription package. 

How do I change or update my payment method?

To change your payment method, log in to your account and visit the Payment methods tab.

How do I obtain a receipt for my subscription?

Please enter the form below and we will be happy to send you all receipts for your account.

How do I renew my subscription?

Your annual subscription will auto-renew annually, and your monthly subscription will auto-renew every month.

If I don’t have a digital subscription, can I still access to The Real Deal’s online content?

Yes. The Real Deal readers can view limited content and access 5 complimentary articles during a 30-day period. If you reach your usage limit, you will need to wait for a new 30-day period to start before you can begin reading again. 

When I click on any TRD article it says OFFLINE, how do I resolve this?

If you are using a Windows PC with McAfee firewall installed, you may be experiencing this issue. To resolve this follow the steps below.

  1. Open McAfee.
  2. Click Web and Email Protection or click the Gear icon at the top-right corner.
  3. Select Firewall, then scroll down and click Net Guard.
  4. Select the IP Address listed for the site that you want to access.
  5. Click Edit, then change Block to Allow.
  6. Click Save, or Apply.
 

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