Staycationers sue luxury rental service for “abysmal” Malibu getaway

LA couple alleges Luxury Vacation Homes cheated them out of $160K

Los Angeles /
Jan.January 05, 2021 03:16 PM
Photo illustration of 27112 Malibu Cove Colony Drive in Malibu (Photos via Realtor)
Photo illustration of 27112 Malibu Cove Colony Drive in Malibu (Photos via Realtor)

Two very peeved vacationers are suing a luxury rental property service alleging that shabby Malibu accommodations ruined their glitzy Covid staycation.

Los Angeles residents Barry and Rena Plost expected a pampered “getaway” in Malibu, paying Luxury Vacation Homes more than $160,000 to deliver a beautiful home, a butler, daily maid service, and a champagne welcome for their two-week stay.

But according to a federal lawsuit filed in New York’s Eastern District Court, LVH instead defrauded the Plosts, renting them a 3,400-square-foot problem-plagued home at 27112 Malibu Cove Colony Drive the company did not own.

Expectation and reality of 27112 Malibu Cove Colony Drive in Malibu

Overlooking the Pacific Ocean, Malibu has some of the priciest real estate in Los Angeles. Because the rental market was tight at the time of the Plost’s early September stay, LVH was unable to find a suitable property in its own portfolio, the suit alleges.

So, the New York-based company “performed inadequate diligence” and allowed for “multiple layers of middlemen” between itself and the owners, according to the suit. The complaint alleges LVH seized on the Plost’s desire to escape the stress of the coronavirus, overcharging the would-be vacationers to the tune of $80,000.

The couple seeks $164,400, along with damages to be determined by the court. Their attorneys declined to comment. LVH did not return a request to comment.

When the couple arrived at the Malibu home on Sept. 1, they were met with overflowing trash containers, lights that didn’t function properly, and dead plants in the window planters, the suit alleges. The refrigerator hadn’t been cleaned out, the cabinets were scuffed, and rust covered the metal furniture, patio railing, electrical outlets and floor vents, according to the suit.

Things continued to deteriorate, according to court papers. LVH sent a handyman to address some of the issues, but by 4 a.m. the next morning, the couple awoke to the sound of an “incessant chirping” from the smoke alarm’s low battery signal.

In the days that followed, as the weather forecast predicted 100-degree temperatures, the air conditioning in the home was “temporary, inadequate and an eye sore,” the filing states. Adding insult to injury, the home’s TV programming was “limited,” the lawsuit alleges.

LVH took responsibility for the “unsafe and uninhabitable” condition of the vacation rental, according to the suit, and promised to promptly return the couple’s money. That refund never arrived.

The couple investigated LVH on its own, and claims the firm does not own the home it had rented, according to the suit. The property typically rented for $20,000 a week, the lawsuit alleges, though Zillow pegs the monthly rent for the three-bedroom, three-and-a-half bathroom home at $33,000. The property last sold in 2016 for $6.7 million, and was listed for $7.7 million last February.






    Related Articles

    arrow_forward_ios
    Griffon Capital’s Ron Kramer buys Beverly Hills estate in off-market deal
    Griffon Capital’s Ron Kramer buys Beverly Hills estate in off-market deal
    Griffon Capital’s Ron Kramer buys Beverly Hills estate in off-market deal
    Mohamed Hadid and 901 Strada Vecchia Rd (Getty, Realtor)
    Hadid ordered to pay $3 million in damages over Strada Vecchia mansion
    Hadid ordered to pay $3 million in damages over Strada Vecchia mansion
    Mohamed Hadid and renderings of the project (Getty, Hilton & Hyland)
    Embattled Hadid relists Beverly Hills site for $250M
    Embattled Hadid relists Beverly Hills site for $250M
    The Altana and Renaissance; Two buildings that the CSCD were involved with in the past year (Waterford, The Renaissance)
    LA explores joining the state’s luxury-to-middle-income housing program
    LA explores joining the state’s luxury-to-middle-income housing program
    William Hutchinson in superior court (Getty)
    Texas developer who appeared on “Marrying Millions” sued for sexual assault in OC home
    Texas developer who appeared on “Marrying Millions” sued for sexual assault in OC home
    Sprout Social CEO Jordyn Howard with the property (Twitter via Howard, Douglas Friedman Courtesy of The Fridman Group)
    Sprout Social’s Justyn Howard behind priciest mansion buy in Calabasas
    Sprout Social’s Justyn Howard behind priciest mansion buy in Calabasas
    Iconiq Capital founding partner pays $20M for Malibu pad
    Iconiq Capital founding partner pays $20M for Malibu pad
    Iconiq Capital founding partner pays $20M for Malibu pad
    1407 Tanager Way (Zillow)
    Home repair hell: Contractor sues LLC tied to Travelzoo CEO
    Home repair hell: Contractor sues LLC tied to Travelzoo CEO
    arrow_forward_ios

    The Deal's newsletters give you the latest scoops, fresh headlines, marketing data, and things to know within the industry.

    Loading...