The Shift from High-Touch to High-Tech in Multifamily


    For nearly a century, the secret to generating market rents in multifamily was by offering high-touch amenities. These included 24/7 concierge and on-premises services such as house cleaning and maintenance, often requiring a large staff of upfront investment. Thanks to new technologies, however, owners, developers, and property managers can now merge high-tech with high-touch to provide a world-class living experience — without the need for a large workforce or capital investment.

    Download this 8-page white paper to learn how we got here, what caused this shift, and where we will be 10 years from now.