• Subscriptions FAQ

    Why do I still hit the paywall if I have an active digital subscription?

    If you have purchased a digital subscription and still hit the paywall, please remember you need to log in to your account to access unlimited content. Note that you will need to log in to your account from every device you use – Smart Phone, iPad, Desktop Computer, Laptop, etc.

     

    How can I update my profile information and mailing address? 

    To update your profile information, log in to your account. In the Profile section, you can modify your personal information including your email, mailing address, and password. Enter your new information, and then select Save changes.

     

    What payment methods are accepted and how are subscriptions billed?

    As a TRD subscriber, you can pay via debit or credit card and PayPal. The payment method associated with your account will be charged automatically on an annual or monthly basis depending on your subscription package. 

     

    How do I change my payment method? 

    To change your payment method, log in to your account. In the Subscription section, select Manage > Update renewal payment method. Enter your new payment method, and then select Save changes

     

    How do I obtain a receipt for my subscription?

    To obtain a receipt, log in to your account. In the Payment History section, you are able to email or download a copy of your receipt. 

     

    How do I renew my subscription?

    Your TRD annual subscription will auto-renew annually and your monthly subscription will auto-renew every month. 

     

    What are the cancellation and refund policies?

    Your subscription will automatically renew unless you cancel. The Real Deal does not issue refunds after you have been charged. You may cancel your monthly subscription at any time before the next billing cycle to avoid future charges. Annual subscribers who cancel will not be issued a refund and their subscription will not renew.

     

    Do you provide education discounts? 

    Yes. The Real Deal provides 40% off to students and educators when they sign up for a subscription with a .edu email address. Email [email protected] to request your discount. 

     

    Do you provide government organizations discounts? 

    Yes. The Real Deal provides 10% off to government employees when they sign up for a subscription with a .gov email address. Email [email protected] to request your discount. 

     

    If I don’t a have digital subscription, can I still access to TRD’s online content?

    Yes. The Real Deal readers can view limited content and access 8 articles for free during a 30-day period. If you reach your usage limit, you will need to wait for a new 30-day period to start. 

     

    Do you have a corporate subscription program? 

    Yes. The Real Deal provides a discounted rate for organizations looking to purchase 5 digital subscriptions and up. The discount varies with the number of subscriptions your company requires. Visit our Corporate Digital Subscriptions page or email us at [email protected] for more information. 

     

    Have additional questions?

    Email us at [email protected].