Stellar leaves tenants without proper heat, they say

New York /
Dec.December 07, 2010 02:16 PM

[Updated 6:03 p.m., Dec. 10, 2010, with a comment from Stellar] As temperatures dropped below freezing this week, tenants at Independence Plaza North said they were left in the cold, literally. Many residents of the 1,331-unit complex at 310 Greenwich Street in Tribeca, owned by Stellar Management, told DNAinfo that their radiators are lukewarm and they bundle up just to keep from shivering in their apartments, and that the problem is a recurring one. “It’s horrible,” said tenant Janet Moore. “All winter I keep the oven on. Everyone I talk to, no one has heat.” Diane Lapson, president of the Independence Plaza North Tenant Association, said more than a dozen tenants complained that their apartments are not warm enough.

In response to the complaints, John Marino, a spokesperson for Stellar, told The Real Deal: “Stellar Management has only received 17 heat complaint calls since the start of December, which means 99 percent of the thousands who live in Independence Plaza North have no problems with the heat in their apartments. Stellar spent over $6 million to install a new, state-of-the art, boiler and heating system and promptly responds to every heating complaint made to its 24-hour a day, seven-day a week service hotline. Stellar has a strong record of providing clean, safe, quality affordable housing for its residents.”

The worst units are those that face the Hudson River, with icy drafts blowing in. Lapson is also concerned for the safety of residents who are using their ovens and electric heaters to keep warm. Stellar has reportedly tried to respond in the past by installing a new boiler, thermostats and better windows, but Lapson said those measures are not enough. A handful of residents told DNAinfo that they had plenty of heat, with some even complaining that their apartments were sweltering. [DNAinfo]


Related Articles

arrow_forward_ios
Census tract 135 and Stellar Management's Larry Gluck (Credit: Getty Images and Stellar Management)
How a small stretch of land on the Far West Side became an Opportunity Zone
How a small stretch of land on the Far West Side became an Opportunity Zone
Clockwise from top left: Larry Gluck, Joseph Goldsmith, Ben Shaoul and Michael Shah (Getty, Gluck Family Foundation, Kucker Marino; Illustration by Kevin Rebong for The Real Deal)
Landlords sue to get off tenant harassment list
Landlords sue to get off tenant harassment list
One Soho Square with Stellar Management’s Larry Gluck and Yotpo CEO Tomer Tagrin (LoopNet, Twitter, Gluck Family Foundation)
Yotpo inks 30K sf sublease at Stellar’s One Soho Square
Yotpo inks 30K sf sublease at Stellar’s One Soho Square
The Chetrit Group's Joseph Chetrit and Park West Village on the Upper West Side (Getty Images, Google Maps)
Chetrit, Stellar land $365M refi for UWS luxury apartment complex
Chetrit, Stellar land $365M refi for UWS luxury apartment complex
Joseph Chetrit and Larry Gluck with the Yorkshire & Lexington Towers on the Upper East Side (UESMGMT.com, Getty, Gluck Family Foundation)
Chetrit, Stellar land $714M refi for UES luxury buildings
Chetrit, Stellar land $714M refi for UES luxury buildings
What tenants pay at Stellar Management’s One Soho Square
What tenants pay at Stellar Management’s One Soho Square
What tenants pay at Stellar Management’s One Soho Square
(Credit: iStock)
Sizing up Stellar’s dueling worlds, from OZ plays to class-action lawsuits
Sizing up Stellar’s dueling worlds, from OZ plays to class-action lawsuits
50 West 97th Street (Credit: Google Maps)
UWS tenants accuse Stellar of illegally deregulating apartments
UWS tenants accuse Stellar of illegally deregulating apartments
arrow_forward_ios

The Deal's newsletters give you the latest scoops, fresh headlines, marketing data, and things to know within the industry.

Loading...