A New York City Housing Authority taskforce given the onerous assignment of tackling the enormous backlog of repairs at city-owned properties measures up surprisingly well, the New York Daily News reported.
Carlos Laboy-Diaz is the head of that taskforce, and the “logistics whiz,” as the News called him, is largely responsible for the fact that the city has completed 40,000 repairs in 10,000 apartments since its inception — a “blitzkrieg,” as the News said. NYCHA also completed 90,000 more repairs in 2011 than it did in 2010, a 6 percent increase.
John Rhea, the head of NYCHA, who has caused a stir since his appointment in 2009, needs a feather to add to his cap given what some have called an “exodus,” of qualified individuals from the agency. Many of those left after a series of computer glitches hampered the city’s Section 8 program.
The secret? Mostly simple logic. Now when repairmen head to an apartment, they fix all the problems there, instead of scheduling repairs pertaining to complaints that were logged later for a future date, the News said. [NYDN]