The Real Deal Miami

Ocwen ranks last among mortgage servicers

September 10, 2008 12:18PM

Influential consumer rating group J.D. Power and Associates’ ranked Ocwen Financial, long criticized by homeowners for poor customer service, last in its annual mortgage servicer survey released Tuesday. Ocwen, a subprime loan specialist based in West Palm Beach, scored 616 points on a 1,000-point scale, placing it 26th of 26 companies. The industry average was 784. Atop the list were BB&T and SunTrust Mortgage.