Barbara Corcoran, founder of the Corcoran Group, appeared on the Today show today to explain the Making Home Affordable program. Corcoran said communication from the government about the program is lacking, and that the first step is making sure homeowners qualify for either a loan modification or refinancing by going to the Making Home Affordable Web site. Then, homeowners must get in touch with lenders’ loan mitigation department. “The real problem is that people are calling the wrong people at the bank,” Corcoran said, adding that when she tested some banks, many lenders did not know about the program. Corcoran said once the homeowner is able to navigate through the process, the loan modification or refinancing could significantly reduce monthly mortgage payments.