Roadway Moving’s Steven Bailey took the Innovation Stage at the TRD Miami Forum for a heartfelt conversation about the importance of his company’s work with the real estate community.
“We are the touchpoint for the clients you refer to Roadway,” Bailey told the gathered audience of real estate professionals. “We take them through a journey to ensure that, every step of the way, we not only manage their expectations, we exceed them.”
Roadway has become the go-to mover for agents who need a company they can trust to give their clients the same white-glove service during the next phase of their home purchase. It’s a responsibility that the Roadway team takes seriously, and which they’ve built their reputation for excellence upon.
“The broker is the strongest referral, because every touchpoint has to stimulate emotion,” said Bailey. “There’s a level of trust that’s built up over the course of time, and quite often there are buyers and sellers who look to you as the most trusted person during this transaction.”
To deliver excellent results, Roadway has created a system that combines cutting-edge tech to keep track of every item during a move with experienced moving professionals who provide a “human touch” throughout the move. That way, no matter what issues may crop up during a move, Roadway professionals are on the scene providing solutions with confidence.
“We believe in human intelligence,” said Bailey. “This is a business that’s run by humans.”
Watch the whole video to learn how Roadway makes agents look like rock stars by giving their clients the best moving experience possible.