Discover how Roadway Moving is Redefining Excellence in Relocation Services
If you’re a New York City resident, chances are you’ve seen the brightly colored pink and purple trucks, branded with the iconic Roadway Moving logo. Not only is Roadway Moving turning heads on the street, but the team is also generating a huge buzz in the moving industry.
As a premium, full-service moving business, Roadway Moving is delivering state-of-the-art moving and storage services for local, long-distance, and international relocations. Incorporated in New York City in 2008, Roadway started from one truck and has now boomed across the US serving multiple locations across New York, New Jersey, Philadelphia, West Palm Beach, Miami, Fort Lauderdale, San Francisco, and Los Angeles with a fleet of over 100 trucks.
The Real Deal recently had the privilege of sitting down with Roadway’s Founder and President, Ross Sapir, Business Development Leader, Steven Bailey, and other voices in the industry to learn more about Roadway’s journey to success and future plan to make a significant impact within the industry.
Reshaping the Way We Look at Moving Day
Roadway’s founder, Sapir, got his start in the industry working as a foreman and witnessed firsthand how moving without the right support can cause stress and uncertainty. He realized there were many factors that could cause grief when it came time to relocate.
Whether it was the logistical challenges of moving large items, dealing with unreliable contractors, or the pressures of strict time constraints, Sapir witnessed many obstacles that could make the moving process unpleasant. He remarked that he made it his personal mission to transform this experience by pursuing his own business that could bring joy back to the process. “We want to ensure your moving day is joyful and memorable. People move for so many great reasons – whether it’s a new career opportunity or to buy a new house – we want to be there for them to help celebrate these big moments.”
Forging a Strong Corporate Culture
Sapir was able to make his dream a reality by building a dynamic team of all-stars around him that provide critical care during the moving process and has always remained ahead of delivering impeccable service. “We built a beautiful business by providing excellent service. From our movers to our operations team to our sales staff, we have the finest people in the moving and storage business, making us one of the best local, long-distance, and commercial moving companies in the country.”
Sapir explained that he has always stood firmly beside his employees, applauding them for their work ethic and generously compensating them for what they deserve. He described to The Real Deal in detail how Roadway’s leadership has led to a strong corporate culture and increased productivity in the workplace. “We pay above industry wages, provide a range of benefits, and, above all, pay close attention to our employees’ needs and concerns. This approach has helped us cultivate a creative corporate culture with enthusiastic employees who are devoted to teamwork and share important ideals and values about what it means to be part of a great company,” Sapir says.
The Heart of Roadway – Customer Care
At the core of Roadway Moving’s success lies the company’s unwavering commitment to hospitality and customer care. Recognizing that a moving experience can be stressful, Roadway’s customer care team aims to take all the heavy lifting off the customer’s hands.
From the very first consultation call, the team takes charge, offering personalized attention that resonates with individual needs. From planning and scheduling to packing and unpacking, transportation, and the billing process, the customer’s journey is highly curated for them and executed within their targeted budget and timeframe.
Sales representatives are fully transparent and detailed about services and pricing, ensuring customers always know exactly what to expect from beginning to end. Communication is Roadway’s key to delivering exceptional customer care at every turn.
At the Forefront of Innovation
One of the many ways Roadway executes excellent service is through the integration of world-class technology. The company’s state-of-the-art digital app now empowers customers to control every aspect of the moving process right from their computers or smartphones.
“The Roadway Moving truck tracker allows customers to easily track movers in real-time, providing a personalized, Uber-like experience that communicates updates every step of the way,” notes Bailey. Our Roadway trucks are highly equipped with cutting-edge technology such as climate-controlled systems, state-of-the-art scanning, cameras, and GPS systems to ensure a streamlined and efficient effort.
Building Meaningful Business Relationships
While its journey to success has been guided by leadership and hard work, the company has never flourished in isolation. Both Sapir and Bailey acknowledge that cultivating strong business relationships is pertinent for them to build a customer base in this industry.
“Real estate agents and brokers are vital to the moving process and have played a crucial role in helping us acquire customers through referrals,” noted Sapir. To get an inside look at this, The Real Deal also had the chance to exclusively speak with Eileen Rappaport, a Real Estate Agent at Douglas Elliman, who provided us with full insight into her ongoing relationship with Roadway. “I have been super impressed with Roadway’s quality of service, professionalism, and follow-through. Steven Bailey is the glue that holds this business together, and his team is top-notch.”
Rappaport emphasized that her ability to connect clients directly to Steven and his process has been instrumental. “The most important service to my clients is the time-sensitive nature of moving and the quality of the move.” People want to know that their possessions will be handled carefully and will arrive safely at their new home. Rappaport noted that Roadway ensures this, and this is why she continues to refer them again and again.
“Roadway’s amazing referral program incentivizes brokers to pass the business and enables them to offer value to their clients. It’s a win-win for everyone because the service provided truly is the best in the business.”
The Roadway team is quick and efficient with the sense of urgency that busy New Yorkers expect. “Most importantly, they move fast but don’t let anything fall through the cracks.”
The opportunities created by Douglas Elliman and other partnering real estate firms are monumental for Roadway to continue its trajectory into new markets nationwide.
Preparing for the Future
The future of Roadway Moving looks brighter than ever, as the company has its sights set on nationwide expansion. The goal is to cover all major hubs across the country and reach as many new markets as possible.
The team anticipates numerous opportunities in the South, primarily in Texas, which has experienced an influx of new residents in major cities. Management plans to invest further in expanding to these places by growing their fleet of trucks, infrastructure, and manpower to meet the surging demand.
With further expansion, it’s most important that the company maintains its customer-centric focus and continues to provide the top-tier service that sets it apart from other movers in the industry. Are you ready to learn more? Roadway is poised to continue setting new benchmarks in the realm of moving.
Visit the site today to learn about their seamless services and referral program.